A. N. Amanda, S. Raharjo, E. Abdurachman, E. B. Setiawan, and D. A. Arubusman, “Analisis Pengaruh Port Service Quality Terhadap Customer Loyalty Dimediasi Oleh Customer Experience Dan Customer Satisfaction di Terminal Peti Kemas Tanjung Priok”, RRJ, vol. 8, no. 1, pp. 446-458, Oct. 2025.